EPE warns of scams during holiday season

By El Paso Electric —

El Paso Electric (EPE) warns customers of nationwide utility scams involving individuals falsely representing utility companies, in particular now during the holiday season. EPE has seen a rise in customer complaints from scam artists requesting immediate payment or services will be terminated.

Other scams involve asking for personal information or simply demanding payment for current balances.

“Customers this holiday season should be mindful not to provide personal information to any unknown party over the phone,” said Tom Shockley, EPE’s Chief Executive Officer. “Customers should be aware that EPE will never ask for payment over the phone. If there is any question about the authenticity of anyone claiming to represent our Company, you should contact us directly and report the issue immediately.”

EPE recommends the following tips to protect costumers from potential scams:
• Be suspicious of callers asking for payment especially if they ask to be paid with a prepaid debit card. EPE has various payment methods through authorized payment options.
• Do not offer confidential information unless the customer initiated the contact with EPE customer care.
• If there is a question regarding the authenticity of the caller claiming to represent EPE, report the issue at (915) 543-5970, (575) 526-5555 or call toll free at (800) 351-1621.
For a complete list of EPE authorized payment options or financial assistance, please visit www.epelectric.com.


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