By El Paso Electric Co. —
El Paso Electric advises customers, both residential and commercial,
to be aware of nationwide utility scams involving individuals falsely
representing utility companies.
Customers are contacted over the phone by these swindlers. The
swindlers use a device that will make it appear that they are calling
from El Paso Electric. These scammers change their technique
periodically. Some request personal information or demand payment for a
past-due balance, others ask for payments to replace faulty equipment.
Most scams require an immediate payment be made using a prepaid card to
prevent the service from being shut off.
El Paso Electric offers the following tips to customers to protect themselves from the scams:
•Be suspicious of callers asking for a payment using a prepaid debit
card. El Paso Electric will accept different payment methods through
several authorized payment options, but EPE will not require the use of a
prepaid debit card.
•El Paso Electric discourages customers from providing personal and
confidential information to any unknown party over the telephone unless
the customer initiated the contact.
•Anyone with questions about the authenticity of the call or anyone
representing El Paso Electric may call El Paso Electric's customer
service number (915) 543-5970 / (575) 526-5555 or toll free to
1-800-351-1621. This will ensure you are speaking to an El Paso Electric
representative.
